The Product Recall Assurance Program^® is a customized solution to help prepare your company for an unexpected event requiring urgent healthcare communications.

Working in partnership with your team, PTM offers all resources required for a 24/7 hour service and expedited turnaround to meet Health Canada specifications.

Program Features
	24/7 availability of resources and staff
	Pre-approved content and layout of letter templates
	Printed envelopes pre-approved by Health Canada
	24-hour turnaround for product recall letters
	Fax broadcast and call center services for additional coverage
	Product return and disposal services
	Effectiveness checks and non-responder notifications
	Canada's most accurate and comprehensive healthcare database

Program Benefits
	Program has been reviewed and approved by Health Canada
	Customized process to merge with client SOP’s
	Customer contacts by fax, mail, courier, and telephone offers complete documentation for Health Canada verification
	Target lists cross matched to “called on” physicians
	Licensed for all product handling and disposal
	Experienced consultants will customize the best options