Health Safety Notices & Product Recalls
PTM is one of the preferred suppliers to Health Canada for safety notices and product recalls (Rx, OTC and devices). As a Health Canada licensed facility, PTM follows standardized federal procedures and pharmacovigilance practices.
Health Safety Notice Program
The Red Box Warning is a recognized communication program for government mandated notices e.g. safety notices, product recalls, etc. PTM’s staff has extensive experience with Health Canada requirements and consults with each client accordingly. This 24/7 service is executed onsite, with full access to PTM’s One Source capabilities:
The service includes:
- Safety notice file preparation
- Letter/envelope production (onsite custom envelope printers)
- Distribution by mail, fax and email
- Recall contact list selection
- Call centre access, when phone communications required
- Reverse logistics including returns and licensed disposal services
- Financial management for returns and reimbursement services
Product Recall Pre-Plan Program
The Product Recall Pre-Plan Program is an annual contract
that provides a turn-key product recall operation. It includes detailed pre-planning and a 24/7 service. All elements of the recall are approved in advance and the process is customized to integrate with client SOPs. The program provides comprehensive support from planning to implementation to follow-up.
As a preferred supplier of Health Canada, PTM has managed hundreds of product recalls in all classes.
PTM’s resources include:
- Specialized PTM team that is ready to take immediate action
- Recall contacts that are available 24/7
- Standardized Health Canada procedures
- Reverse logistics including returns and licensed disposal services
- Financial management for returns and reimbursement services
From the first notification to the final reports for Health Canada, PTM
has the systems in place to effectively and accurately manage a product recall.
